Refund Policy

1. Return Policy Overview

At Zibralonstshexio, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our website.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days of the purchase date
• The product must be unopened and in its original packaging
• The product must be in the same condition as when received
• You must provide proof of purchase (order confirmation or receipt)

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at clients@zibralonstshexio.world within 30 days of purchase
2. Provide your order number and reason for return
3. Wait for our confirmation and return instructions
4. Ship the product back to the address provided (return shipping costs may apply)

4. Refund Processing

Once we receive and inspect your returned product, we will:

• Process your refund within 5-10 business days
• Issue the refund to the original payment method used for purchase
• Notify you via email once the refund has been processed

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Non-Refundable Items

The following items are not eligible for return or refund:

• Products that have been opened or used
• Products returned after the 30-day return period
• Products without proof of purchase
• Products damaged due to misuse or negligence
• Digital products or downloadable content

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at clients@zibralonstshexio.world with photos of the damage or defect. We will arrange for a replacement or full refund, including return shipping costs.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for items lost during return shipment.

8. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.

9. Cancellation Policy

You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy. To cancel an order, please contact us as soon as possible at clients@zibralonstshexio.world.

10. Consumer Rights

This policy does not affect your statutory rights as a consumer. Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have certain rights including:

• Right to a refund or replacement for products with major failures
• Right to have products repaired if they have a minor failure
• Right to products that match their description
• Right to products that are fit for their intended purpose
• Right to accurate product information

These rights cannot be excluded, restricted, or modified by any contract or policy. For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.

11. Contact Us

If you have questions about our Refund Policy or need assistance with a return, please contact us:

Email: clients@zibralonstshexio.world
Address: Level 5/40 St Georges Terrace, Perth WA 6000, Australia
Phone: +611300642462